RCS Staffing has an immediate need for a Customer Experience Specialist in Charleston, SC. This is a Full-Time, Contract to Hire, Onsite assignment with our client.
Overview of YOUR role as a Customer Experience Specialist:
Customer Experience Specialists are responsible for working through multiple service channels to consistently provide the highest level of customer satisfaction. This role is a key member of the Customer Experience center of excellence, responding to all our scientific customers around the world.
As a Customer Experience Specialist YOU will:
- Supporting customers via e-mail, phone, and other channels.
- Actively listen and identify customer needs and concerns to effectively provide top tier service.
- Investigates customer inquiries and identify proper course of action.
- Attends vendor and department meetings for continued learning including product training, product documentation, product compliance and other functions that relates to work duties.
- Responsible for providing product documentation support including manuals, data sheets, quality certificates and others as needed.
- Assists customers in buying decisions, consistently recognizing and offering cross-sell/upsell opportunities.
- Processes and updates customer orders/quotes and/or changes orders/quotes in a timely and accurate manner meeting departmental productivity metrics.
- Responds to post-order customer service requests such as handling customer issues and complaints; returns and communicates anticipated delays and actions being taken to provide a resolution in a timely manner. Makes returns/or replacement decisions to resolve customer issues or complaints as needed.
- Responsible for national security requirements and export compliance of all transactions.
- Performs other duties as assigned.
YOU are the ideal Customer Experience Specialist candidate if you have:
- 0 to 2 years customer service related experience.
- High School Diploma Required; Bachelor’s degree from an accredited learning institution preferred.
- Proven ability using the Internet and Microsoft Office: Outlook, Word, Excel, PowerPoint, with ability to learn other software as needed. Experience using an AS400 and/ or other Customer database Management system is a plus.
- Capable of using learned knowledge to drive in the moment business decisions.
- Aptitude to learn and comprehend scientific vocabulary/terminology.
- Thrives in a fast-paced, collaborative environment, efficiently works under pressures, within deadlines or other time essential constraints.
- Excellent communication skills, both written and verbal, to clearly and concisely communicate to all levels of the organization.
- Strong work ethic and an ability to excel within a rapidly changing and growing organization
About Our Client:
Our client is a leading provider of laboratory equipment, consumables, and services to industries including life sciences and healthcare. They specialize in offering a wide range of products such as filtration systems, lab water purification systems, and cell culture products. Committed to innovation and quality, our client aims to support scientific advancements globally, catering to the needs of researchers, scientists, and professionals in diverse fields.
Who We Are:
RCS Staffing is a certified Women-Owned Small Business (WOSB) specializing in the recruitment of professionals for best-of-class companies throughout the United States. Since 1994, RCS recruits top talent for direct hire, temp-to-perm and contract staffing positions and provides customized payroll services. Our Recruiting Specialties consist of all Engineering Disciplines, Project Management, Project Controls, Information Technology, Energy Efficiency and Business Professionals.
RCS is an equal opportunity employer that prohibits discrimination and harassment of any type. RCS recruits, hires, and promotes for all positions without regard to race, color, religion, creed, national origin, citizenship status, disability, military status, veteran status, marital status, sexual orientation, gender identity, sex, genetic information or age. All terms and conditions of employment such as compensation, benefits, work assignment, availability of facilities and privileges of employment are administered on the same basis of equality